employee engagement metrics pitfalls aps

employee engagement metrics pitfalls aps

7 Silent Pitfalls In Your APS Engagement Metrics

The silent pitfalls in APS engagement metrics are overreliance on averages, hidden biases, perverse incentives, missing qualitative feedback, misaligned outcomes, and lack of continuous dialogue. When agencies celebrate rising survey scores, they often overlook the quiet churn of high-performers that erodes long-term effectiveness. In 2023, 42% of federal agencies reported